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Browsing by Author Jonas, Jonasson

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    • The policy case for designating EMS teams for vulnerable patient populations Evidence from an intervention in Boston
    Authors: Mark, Brennan; Sophia, Dyer; Jonas, Jonasson;  Advisor: -;  Co-Author: - (2023)

    This study documents more than five years of analysis that drove the policy case, deployment, and retrospective evaluation for an innovative service model that enables Boston Emergency Medical Services (EMS) to respond quickly and effectively to investigation incidents in an area of heavy need in Boston. These investigation incidents are typically calls for service from passers-by or other third-party callers requesting that Boston EMS check in on individuals, often those who may appear to have an altered mental status or to be unhoused. First, this study reports the pre-intervention analytics in 2017 that built the policy case for service segmentation, a new Community Assistance Team...