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Browsing by Author Manuel, Rey-Moreno

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    • The EFQM excellence model, the knowledge management process and the corresponding results an explanatory and predictive study
    Authors: José, Bocoya-Maline; Manuel, Rey-Moreno; Arturo, Calvo-Mora;  Advisor: -;  Co-Author: - (2023)

    This study aims to analyse the relationships among the EFQM model, the knowledge management (KM) process and the corresponding results. It also seeks to analyse the predictive power of the phases of the KM process with regard to organisational results. The sample under study is composed of 113 Spanish organisations that feature some kind of Excellence Recognition System granted by the European Foundation for Quality Management (EFQM). This paper uses partial least squares (PLS) path modelling to test and validate the research model and the proposed hypotheses. In addition, thorough analyses are conducted to assess the model’s predictive performance. The results show that organisations...