Item Infomation
Title: | Conceptualizing Business Process Standardization: A Review and Synthesis |
Authors: | Kanika, Goel Wasana, Bandara Guy, Gable |
Issue Date: | 2023 |
Publisher: | Springer |
Abstract: | ‘Business Process Standardization’ (BPS) is a practice intended to achieve consistency across underlying organizational processes, in support of service-delivery excellence and optimization of costs and benefits. Given the growing importance of BPS, there is need in both research and practice for clearer conceptual understanding of the notion. Following a systematic literature review approach, prior work on Business Process Standardization is synthesized and extended using tool-supported qualitative data analysis techniques, to derive an evidence-based, holistic conceptualization of BPS. We distil seven stages of BPS execution, propose a refined definition for BPS, and identify measures that gauge the several conceptual themes of BPS. The findings provide solid theoretical foundations, and practicable guidelines for future BPS researchers and practitioners. |
Description: | CC BY |
URI: | https://link.springer.com/article/10.1007/s41471-023-00158-y https://dlib.phenikaa-uni.edu.vn/handle/PNK/7869 |
Appears in Collections | OER - Kinh tế và Quản lý |
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